Delivery Policy

Delivery of Allu products Allu products can be delivered by courier, throughout the territory of Romania and EU member countries. They can also be picked up from our showroom, after the confirmation received from the Allu team for the order placed: Strada Infrătirii, Nr. 137 C, Tașnad, Satu Mare County, Romania.

Orders can be placed online through the website www.allu.ro or by phone: +40 771 787 075.

The delivery term is indicated in the order acceptance e-mail, respectively within 2-5 working days, without exceeding the term of 14 days. Orders placed on Saturday or Sunday will be delivered to the courier on the next working day.

The products will be delivered according to the delivery fee calculated at the time of placing the order.

For orders with a value greater than a certain amount, the customer benefits from free delivery (check the current promotions displayed on the main page), and for orders with a value less than that amount, delivery is made for a fee.

Return Policy

You can return a product ordered on www.allu.ro within 14 calendar days of receiving the parcel under certain conditions (see Terms and Conditions).

Follow the steps below:

Complete the return form Download and complete the return form available here.

Contact us Send the completed form by email to the address: office@allu.ro.

Prepare the package We advise you to use the same packaging in which we sent your order.

Choose a courier Send the package by courier to the address: Tășnad Township, Strada Infrațirii, No. 137 C, Satu Mare County, Postal Code 445300.

The return is free, if it is requested and processed through the existing section in the User Account.

Return conditions

The returned product must be in the same condition in which it was delivered (with all accessories, labels intact, unsealed and without signs of use). Products that are altered or have physical changes, bumps, scratches, pinches are not accepted. If the returned product has damaged or incomplete packaging, signs of wear, scratches, bumps, missing accessories, missing warranty certificates, we reserve the right to withhold an amount from its value, the amount to be communicated after the assessment of the damage caused.

Refund

If the return conditions are met, the amount paid for the returned product will be reimbursed to the beneficiary by bank transfer, to the account from which the payment was made or the account communicated, within a maximum of 14 working days from the receipt of the product by the seller.

If you have any questions about the delivery and return process, the Allu team is here to help.